Privacy Policy

At Alpha Agency 752, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Bigo Live agency management platform.

1. Information We Collect

Personal Information

When you register for an account, we collect:

• Name (first and last name)
• Email address
• Username
• Role designation (host, agent, admin)
• Optional: Bigo Live ID and phone number
• Password (stored in encrypted format)

Platform Usage Data

• Performance metrics and analytics data you input
• Dashboard preferences and settings
• Commission calculations and payout information
• Agency and host management data
• Login activity and session information

Technical Information

• IP address and browser information
• Device type and operating system
• Pages visited and features used
• Error logs and performance data

2. How We Use Your Information

We use your information exclusively to:

• Provide and maintain our agency management services
• Enable user authentication and role-based access control
• Generate dashboards, analytics, and performance insights
• Process commission calculations and payout management
• Communicate important service updates and notifications
• Provide customer support and technical assistance
• Improve our platform features and user experience
• Ensure platform security and prevent fraudulent activity

3. Data Security and Protection

We implement industry-standard security measures to protect your data:

• Encryption: All passwords are hashed using bcrypt encryption
• Access Control: Role-based permissions limit data access
• Secure Infrastructure: HTTPS encryption for all data transmission
• Regular Monitoring: Continuous security monitoring and updates
• Data Backup: Regular backups with secure storage

4. Cookies and Tracking

We use essential cookies to:

• Maintain your login session
• Remember your preferences and settings
• Provide security features and CSRF protection
• Enable basic navigation functionality

We use a minimal has_account flag to improve user experience and navigation flow.

5. Third-Party Services

We do not share your personal information with third parties for marketing purposes. Limited sharing may occur for:

• Service Providers: Hosting infrastructure and technical services
• Analytics: Optional, privacy-respecting analytics (with IP anonymization)
• Legal Requirements: When required by law or to protect our rights

6. Data Retention

We retain your information for as long as:

• Your account remains active
• Necessary to provide our services
• Required by legal or regulatory obligations
• Needed for security and fraud prevention

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a structured format
• Opt-out: Decline optional features or communications

To exercise these rights, please contact us through our contact page.

8. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through the platform or via email, and the "Effective Date" will be updated accordingly.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Through our contact page
• Via email at the address provided on our contact page
• Through the platform's support features